Support Overview

Our friendly support service is here to keep your digital systems running smoothly, with quick answers and solutions when something goes awry

 

  • Fast response

    We respond to 97%+ of our support requests within 1 working day

  • Expand your team

    We support and extend your existing in-house technical resource 

  • Monthly budgets 

    We’re transparent with what we do, so you can see where your budget goes

Support Case Studies

Check out how other non-profit, charity and membership organisations have benefited from our support service with our case studies below

 

Got a question? Drop us a message!

We’re a friendly bunch at Bliss, so do feel free to send us an email or give us a ring. We’ll get back to you as soon as possible.

How our support service works

Our support team manages your budgets with smart and transparent task management, so you know where your money is being spent and can see how it improves your website.

We pride ourselves on working closely with our customers to fully understand their businesses, including the goals they want to achieve and hurdles they may face. Over time, the support service can help to dismantle any difficulties and work with you towards your long-term strategy.

Support isn’t the end of the line on the Bliss-side either. The team works collaboratively with our creative and technical teams to provide innovative, effective solutions to your day-to-day digital challenges.

Our Support Service Includes

  • Real-time updates on retainer usage

  • Concise, easy-to-understand monthly reports

  • Friendly communication throughout any projects

  • Historical data on budget use always available

  • Task queue showing priority & estimated completion date

Contact us

Does your website require some support? Get in touch to see how we can help